Frequently Asked Questions
Everything you need to know about shopping at the Getty Museum Store.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns for most items within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Please note that custom prints and clearance items are final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
Are your products inspired by the museum's collection?
Absolutely. Many of our items are exclusive reproductions, publications, and unique gifts inspired by the artwork and architecture found at the Getty Center and the Getty Villa.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do Getty members receive a discount?
Yes, Getty members enjoy a 10% discount on most items. To apply your discount online, please ensure you are logged into the account associated with your membership at checkout.